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Have questions?  I have the answer!  Search below for most common questions asked and if you still cannot find what you're looking for,  please feel free to contact us here.

  • What is the turnaround time for a custom made crown?
    Custom crowns (lace closure unit, ponytails and/or clip-ins) take 10 business days to be completed. You will receive an email with your estimated completion date within a week of purchase. You will receive an email with your tracking information after your order has been shipped.
  • What is the turnaround time for a ready to purchase unit?
    Ready to purchase units are shipped out within 3-5 days of purchase. You will receive an email with your tracking information after your order has been shipped.
  • How are the wigs secured on?
    The Grand mane units are made to your exact head measurements, proving a perfectly secure fit for everyone. Our lace closure units are made on a breathable, ventilated cap with an elastic band, added to hold the lace in place as well as a comb in the back (optional). No glue is necessary for any of our units. You have the option to add more wig secruity when placing a custom order. If you are ordering READY-TO-SHIP wigs, be sure to let us know your needs in our note section at checkout.
  • How should I wear my hair under the wig?
    To ensure the most flat and natural unit application, your hair should be cornrowed. For lace closure units, we recommend parting your hair where you would like the part on the closure to lay and down from there. For frontal units, small straight back cornrows with the ends sewn up and flat are recommended.
  • Do you do rush orders?
    Currently we only offer rush orders on our custom units. You can pick that option from while ordering through the custom order form.
  • I have no hair, can I still wear a wig?"
    Yes, you can still wear our units! If you have a very short haircut (too short for cornrows or for combs to be used) or are bald, please let us know so that we can ensure the unit will fit you flawlessly.
  • How long do custom made crowns last?
    With proper care, The Grand Mane’s lace closure units can last 1-3 years*. Proper care entails minimum heat use, regular wash/conditioning, no rough handling, and minimum sleeping in the unit.
  • Do the units come with a customized hairline?
    All of our lace closure crowns include a fully customized hairline as well as tinted lace.
  • Do you offer airbrushing or traditional hand and brush makeup application?
    Currently, we do not offer airbrushing services.
  • Are the lashes/glue we use permanent?
    Lashes are applied with a latex based non-permanent glue. While not permanent, with care these lashes can be worn for several days if you choose. There is no permanent damage done to the to the natural lash.
  • Do you have to be licensed to take a makeup class?
    No, this great service is for those who are feeling in a rut with their "look". The client is asked to bring in all skin care, all makeup, and arrive with their typical makeup application on. We will go through all your products, decide what works and what is not suitable. An application will follow with direction. This lesson will take approximately one hour and fifteen minutes.
  • What brands of makeup and hair products do you use?
    All of the hair and makeup products that I use are Professional Brands that were designed to give long lasting results and photograph beautifully. They are bought through professional retailers and are not brands that you will typically find in the stores. Please contact me if you would like more information on brands carried.
  • I don't wear a lot of makeup, but still want to look beautiful on my wedding day. Should I hire a professional makeup artist?"
    Absolutely! You don't have to wear a lot of makeup on your wedding day to look beautiful, your makeup just needs to be applied correctly and with the appropriate products and tools. If you don't want to look too "made up" for your wedding, Alexa Corrado can give you a very soft, natural bridal look. It is most important on this day that your makeup lasts, looks great in photographs, makes you feel beautiful and is applied flawlessly to make you feel and look your best on this very special day. *ADDITIONAL SERVICES WILL TAKE EXTRA TIME (SUCH AS: TATTOO COVER, CLIP IN HAIR EXTENSION APPLICATION, BODY COVERAGE, ETC). These are approximate times, and additional time may still need to be added into wedding day timelines
    The Grand Mane currently ships orders using USPS. Orders placed at before 12 pm Eastern Standard Time, will be shipped the same day. Flat rate shipping requires 5-7 business days for delivery after it ships, in addition to a signature upon delivery. Shipping confirmation and tracking is available via email as soon as your order departs our facilities. Please note that once packages are received by USPS, we are no longer responsible for the delivery of the item. This responsibility is passed on to the United States Postal Service (800-275-8777).
    The grand Mane offers overnight shipping for $55.00. This shipping method automatically includes insurance and signature confirmation at no extra charge.
    The Grand Mane ships international orders via USPS priority International. International shipments cost $35.00 for any destination worldwide and are normally received within 8-20 business days after shipped. The Grand Mane is not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery. We do not refund shipping charges for orders returned.
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