FAQs

Have questions?  I have the answer!  Search below for most common questions asked and if you still cannot find what you're looking for,  please feel free to contact us here.

HAIR

What is the turnaround time for a custom unit and/or clip-in extensions?


Custom units take 14 business days to be completed. You will receive an email with yourestimated completion date within a week of purchase. You will receive an email withyour tracking information after your order has been shipped.d a new question go to app settings and press "Manage Questions" button.




What is the turnaround time for a ready to purchase unit?


Ready to purchase units are shipped out within 7-10 days of purchase. You will
receive an email with your tracking information after your order has been shipped.




How are the wigs secured on?


The Grand mane units are made to your exact head measurements, proving a
perfectly secure fit for everyone. Our lace closure units are made on a breathable,
fitted cap. Our frontal units are made on a secure, adjustable cap with an elastic
band added to hold the lace in place as well as a comb in the back. No glue is
necessary for any of our units. You have the option to add more wig secruity when placing a custom order. If you are ordering READY-TO-SHIP wigs, be sure to let us know your needs in our note section at checkout.




I have no hair, can I still wear a wig?


Yes, you can still wear our units! If you have a very short haircut (too short for
cornrows or for combs to be used) or are bald, please let us know so that we can
ensure the unit will fit you flawlessly.




How should I wear my hair under the wig?


To ensure the most flat and natural unit application, your hair should be cornrowed.
For lace closure units, we recommend parting your hair where you would like the
part on the closure to lay and down from there. For frontal units, small straight back
cornrows with the ends sewn up and flat are recommended.




Do you do rush orders?


Currently we only offer rush orders on our custom units. You can pick that option
from while ordering through the custom order form.




How long do the units last?


With proper care, The Grand Mane’s lace closure units can last 6 months to a year
and our frontal units can last 4 months to a year*. Proper care entails minimum heat
use, regular wash/conditioning, no rough handling, and minimum sleeping in the
unit.




How long do custom clip-ins lasts?


With proper care, our custom clip-in extensions can last up to one year.
What products do you recommend to wash the units and clip-in extensions?
We recommend Suave Professionals Moroccan Infusion Shine Shampoo &
Conditioner.




Do the units come with a customized hairline?


All of the frontal units include a fully customized hairline.




All of the frontal units include a fully customized hairline.


All of our wigs can be easily sewn down.





MAKEUP

Do you offer airbrushing or traditional hand and brush makeup
application?


Currently, we do not offer airbrushing services.




Are the lashes/glue we use permanent?


Lashes are applied with a latex based non-permanent glue. While not
permanent, with care these lashes can be worn for several days if you
choose. There is no permanent damage done to the to the natural lash.




Do you have to be licensed to take a makeup class?


No, this great service is for those who are feeling in a rut with their "look".
The client is asked to bring in all skin care, all makeup, and arrive with their
typical makeup application on. We will go through all your products, decide
what works and what is not suitable. An application will follow with
direction. This lesson will take approximately one hour and fifteen
minutes.




What brands of makeup and hair products do you use?


All of the hair and makeup products that I use are Professional Brands that
were designed to give long lasting results and photograph beautifully.
They are bought through professional retailers and are not brands that
you will typically find in the stores. Please contact me if you would like
more information on brands carried.




I don't wear a lot of makeup, but still want to look beautiful on my
wedding day. Should I hire a professional makeup artist?


Absolutely! You don't have to wear a lot of makeup on your wedding day to
look beautiful, your makeup just needs to be applied correctly and with the
appropriate products and tools. If you don't want to look too "made up" for
your wedding, Alexa Corrado can give you a very soft, natural bridal look.
It is most important on this day that your makeup lasts, looks great in
photographs, makes you feel beautiful and is applied flawlessly to make
you feel and look your best on this very special day.
*ADDITIONAL SERVICES WILL TAKE EXTRA TIME (SUCH AS:
TATTOO COVER, CLIP IN HAIR EXTENSION APPLICATION, BODY
COVERAGE, ETC). These are approximate times, and additional time
may still need to be added into wedding day timelines





SHIPPING

(1) FLAT RATE SHIPPING WITH SIGNATURE CONFIRMATION


The Grand Mane currently ships orders using USPS. Orders placed at
thegrandmane.com before 12 pm Eastern Standard Time, will be shipped the
same day. Flat rate shipping requires 5-7 business days for delivery after it ships,
in addition to a signature upon delivery. Shipping confirmation and tracking is
available via email as soon as your order departs our facilities. Please note that
once packages are received by USPS, we are no longer responsible for the
delivery of the item. This responsibility is passed on to the United States Postal
Service (800-275-8777).




(2) EXPRESS SHIPPING POLICY


The grand Mane offers overnight shipping for $55.00. This shipping method
automatically includes insurance and signature confirmation at no extra charge.




(3) INTERNATIONAL SHIPMENTS


The Grand Mane ships international orders via USPS priority International.
International shipments cost $35.00 for any destination worldwide and are
normally received within 8-20 business days after shipped. The Grand Mane is not responsible
for any fees (custom fees or taxes) associated with your shipment upon delivery.
We do not refund shipping charges for orders returned.




GUIDE FOR PROPER HAIR CARE UNDERNEATH THE EXTENSIONS


Please acknowledge that all ‘how to use’ instructions are included in every shipment.
We highly recommend that they are followed exactly as written.





CARE INSTRUCTIONS


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